Privacy Policy

1. Introduction

TableTalker Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, products, and services (collectively, the "Services").

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and billing information provided during registration or purchases.
• Device Information: Serial numbers, firmware versions, usage data, and diagnostic logs from TableTalker hardware deployed in your organization.
• Usage Data: Information about how you interact with our website and Customer Portal, including IP address, browser type, pages visited, and time spent.
• Support Data: Communications with our support team, including tickets, chat transcripts, and RMA requests.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services.
• Process transactions and send related confirmations and invoices.
• Manage your account and provide Customer Portal access.
• Send technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze usage trends to improve user experience.
• Detect, prevent, and address fraud, security, or technical issues.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, and customer support tools. These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Device usage data may be retained for diagnostic and warranty purposes for the lifetime of your hardware plus a reasonable period thereafter.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal obligations.
• Portability: Request a copy of your data in a structured, commonly used format.
• Objection: Object to certain processing activities, such as direct marketing.

To exercise these rights, contact us at hello@tabletalker.io.

8. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and understand user behavior. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@tabletalker.io.